Frequently Asked Questions

What is your Holiday Schedule?

Please visit the Schedule section of our website.

Where should I place my residential garbage container?

Please place them at the curb with the arrows pointing toward the street (in the alley for alley pick-ups). Place the containers at least 3 feet apart.

What time should residential garbage containers be out for pick-up?

All containers should be out by 4:00 am.  

Do you take credit cards? Is there a fee? Which cards do you accept?

Yes. We take credit cards and there is no fee. We accept American Express, MasterCard and Visa at this time.

What if I have extra items to be picked up?

Please call us 24 hours in advance of your pick-up day. We can schedule an extra pick-up for an additional charge.

What are your office hours?

We are open from 7:00 am to 4:00 pm, Monday through Friday. Waste Connections of Clarksville & Nashville operate on Saturdays for commercial and construction/roll-off customers, but our offices are closed.

What is your billing cycle?

Residential customers are billed quarterly and payments are due by the 20th of the month. Commercial customers are billed on a monthly basis and payments are due on the 20th.